Artificial intelligence is ceasing to be a fad; the Labour Ministry sees it as a new helper that should speed up services and deliver greater convenience to citizens. It is not a replacement for people, but a tool with sensible boundaries and clear rules.
Rules first, then projects
The ministry places emphasis on governance: clear rules of use, security guardrails, ethical principles, and compliance with European and national legislation. It is therefore not rushing into AI, but it is not idle: it is preparing a ministerial AI strategy and a training methodology. Only on this foundation will it more boldly use outputs from AI tools.
The key is education. A three-level system is taking shape: a foundation for all employees covering capabilities, benefits, risks, and safety; an advanced tier for specialists in program areas; and an expert level for pilot leaders. It will be complemented by mandatory e-learning for new and existing staff and regular workshops, since the strategy will be adapted in an agile manner to rapid developments and regulation.
First ideas and safety first
Among the first candidates is a chatbot for citizens capable of answering most common questions. Another line is analytical dashboards for predicting at-risk groups and modeling the impacts of legislative changes. AI could help lawyers check the consistency of drafts and quickly look up sections.
Working with data will be crucial during deployment. The ministry emphasizes data protection, transparency, and the explainability of outputs so it is clear how the system arrived at its conclusions. Human oversight remains essential: AI is a helper, not a replacement for people, and its use must remain safe and responsible.