Workforce experience platform (15 min)
The digital employee experience today hinges on how reliably their endpoint devices operate and how quickly IT sees and resolves issues. Surveys show that many people don’t feel they have the right tools, often help themselves, and don’t fully trust IT departments. The solution is continuous data collection, failure prediction, and automated interventions. Many users don’t contact IT at all about minor glitches and rely on quick “hacks” like a restart, which temporarily smooths over the problem. As a result, valuable information about the real state of the device fleet is lost, and IT only addresses what surfaces. The distrust is also fueled by the feeling that internal IT won’t resolve issues quickly or well enough. Digital experience management platforms therefore aim for a complete view of the entire installed base – from laptops and desktops through printers to remote collaboration devices – and help uncover even “silent” incidents.Why IT is unaware of half the problems
