DISCUSSION "What Succeeded and Failed in IT Projects?“
The digitalization of the state was evaluated on the panel through a medical metaphor: we have healthy organs, but also lingering childhood diseases. The discussion showed that alongside successes, recurring systemic failures slow down trust and the pace of change. The remedy is not a magic pill, but clear leadership, continuity, and a fair partnership with the private sector. The panelists agreed that we have projects that have been “cured” to a functional state and today underpin services — examples mentioned included the cadastral portal and the heritage conservation information system. Najvyšší kontrolný úrad also described the complete digitalization of its processes, which it has been developing over the long term, owns, and uses for quality management. A strong point is people’s competencies: in the state and among suppliers, a capital of experience has been built over the years, which should not be devalued by frequent changes of course. An example of a positive impact on citizens is electronic sick leave — a large number of people use it, yet it shows that even successful solutions need better communication and explanation.What really works in government IT
Emil Fitoš
Milan Ištván
Michal Ilko
Peter Steinhübl
