A discussion among experts from government and business showed that building a shared AI infrastructure can save the state money and accelerate innovation. The keys are good utilization of compute resources, data security, and clear operational accountability. Alongside the vision, pilots are already running—from document processing to transcription of testimonies.
Data, security, and open technologies
The Ministry of the Interior plans to modernize the government cloud so that it supports running AI models on‑premises. Data sovereignty is crucial: data from agencies or security services must not leave Slovakia and must be processable even in a disconnected mode. Output consistency is also important—especially for government decision-making, where it is not expected that the same question will yield different answers a month later. Isolation between organizations can be addressed in layers: from cryptographic protection and strict network separation to a dedicated part of the infrastructure for the most critical tenants.
Open‑source software reduces the risk of vendor lock‑in and enables switching to another supplier, but that doesn’t mean it is "free." A weakness is uncertainty about long‑term support for specific projects, though the community often quickly offers alternatives or forks. For critical infrastructure, it therefore makes sense to combine open source with commercial support and a clear SLA, so that administrators aren’t on their own when problems arise. That applies to updates, security patches, and incident response as well.
Who should run it and what’s needed in practice
The Ministry of the Interior already operates the government cloud and 24/7/365 monitoring, which is unattainable for smaller agencies. Operation of the shared AI platform should be backed by an SRE team for stability, MLOps/AIOps for the models’ lifecycle, and governance for access and rules. Since qualified people are scarce, a centralized "center of excellence" and a partner accountable for support make sense. SLAs should be firm—open technologies yes, but with a guaranteed service behind them.
Pilot projects are already underway: processing unstructured documents for residence permit approvals for foreigners, speech‑to‑text transcription for testimonies, guiding citizens on the services portal, and offloading the call center. An MVP needs three things: infrastructure in state data centers, AI expertise (in‑house or from a supplier), and a clear owner of the outcome on the agency side. The biggest obstacle today is the lack of AI‑ready infrastructure and slow procurement; the solution is rapid experimentation (POC), a centralized platform, and shared capacity. An optimistic target for when citizens will experience simplicity on the level of internet banking was voiced—June 2026.