Artificial intelligence in education - fast and efficient support for data collection (12:47 - 12:57)
In a period of annual data collection involving thousands of schools, there is a lot of pressure on the Ministry's staff, who have to deal with many queries and confusion from school representatives. The AI-based solution has enabled instant and 24/7 responses to the most common data recording and completion questions, relieving the Ministry of many phone and email queries. Daily, the AI answered 1,500-2,000 questions from school representatives. In addition, the chatbot also allowed users to send more complex queries directly to the Ministry's methodologists via the ticketing system. This digital tool simplified and streamlined communication, reduced the administrative burden and increased the fluidity of the data collection process. This pilot project has demonstrated the benefits of an AI solution for the Ministry, and we believe that it will continue to aid data collection in the future with a more widespread scope.
During the data collection from schools, the Ministry of Education deployed a digital assistant—a chatbot with elements of artificial intelligence. The goal was to ease overloaded lines and quickly answer the diverse questions of principals and administrators. The pilot ran under time pressure but brought noticeable relief to schools and methodologists alike. The annual collection of data on students and teachers takes place within a short three-week window and brings a host of specific questions—from cases of studying abroad to shared custody. Until now these were handled by a team of methodologists and a call center, which on peak days caused delays and frustration. The solution was a chatbot: a combination of predefined questions in a "tree" structure and conversational AI that can build on the previous answer and go deeper.Why the ministry deployed an AI assistant
Miroslav Kočan
