Cesta za spokojným pacientom pomocou integrovaného systému pre nemocnice najvyššieho štandardu

According to Attilu Pošu, innovation in healthcare has a simple goal: a calmer and informed patient. The new system puts the patient first and, with the help of familiar technologies, makes the hospital stay more pleasant. At the same time, it relieves the staff of some of their informational duties and brings a standard of services reminiscent of modern hotels.

Problems that trouble both patients and staff

The team first identified the barriers: fear, uncertainty, and a lack of comprehensible information. The patient does not know the environment, does not understand the planned procedure, and struggles with the daily schedule. The law imposes a duty to inform on healthcare workers, but they often battle a lack of time and paperwork. The goal of the solution is therefore to reduce the patient's anxiety, provide clear, accessible information, and free up staff for medicine itself.

TV screen and mobile in the service of the patient

The foundation is the hospital TV screen, which no longer serves only for linear entertainment. The expanded offering includes movies, games, a library of books and magazines, and food delivery directly to the room, so the patient feels more comfortable. Education is key, however: for specific diagnoses and procedures, videos and 3D animations are displayed in a language the patient understands. The daily schedule and announcements arrive on the screen as notifications, so the patient knows what to expect.

The mobile application complements the screen and connects the patient, family, and hospital staff. Family can send photos and messages, with the content displayed in a personalized and secure way. The app also supports practical services, such as ordering doctor-approved refreshments or accessing information about the ward and messages from the doctor. It also includes a presentation of the hospital and the option to pay for parking during a visit.

Monitoring, navigation, and collaboration with experts

The patient's movement around the facility is tracked by personalized wristbands, providing an overview for the family and the medical team. Thanks to this, the staff knows where the patient is, when they are ready for surgery, and whether they have been transferred to another ward. An interactive map on the TV, kiosks, or in the app helps with orientation, and real-time navigation on mobile is also planned. Such integration reduces uncertainty, saves time, and supports the smooth running of departments.

The solution is being developed in collaboration with experts, for example with Východoslovenským ústavom srdcových chorôb, which provides important feedback. The authors believe that a patient-centric approach, modern technologies, and clear communication will bring shorter hospital stays and better outcomes. And no less important, the healthcare staff are also more satisfied, as they can devote more time to real medicine.

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