Some social problems are best solved by technology when there is a person behind it around the clock. The featured monitoring and assistance alert service combines 24/7 dispatch, simple wearable devices, and the community around the senior. The goal is a quick response, less loneliness, and smarter use of personnel and financial resources.
How the service works
The client is connected to a central monitoring station, where trained operators are available around the clock. If needed, the client presses the emergency button and is immediately connected to dispatch, which assesses the situation and takes further steps. The aim is a quick, appropriate response without unnecessary delay.
The technology has two parts: a static unit in the apartment and a portable device in the form of a watch. In addition to the emergency button, the watch offers approximate readings of basic vital signs, fall detection, and location. Location is displayed only at the moment when the client asks for help, so no routine tracking occurs and privacy and data protection rules are respected.
Safe zone and emergency services
If the condition is serious, operators cooperate with the integrated rescue system – the emergency medical dispatch center, firefighters, or the police. Linking to these services shortens the time from report to intervention and increases the chance of the right help at the right moment. Ongoing assessment of the situation based on information from the client is important.
In non-urgent cases, the so-called safe zone is activated – a circle of relatives and neighbors ready to help. The operator calls them, verifies the situation, and agrees on the most appropriate course of action so as not to burden the emergency system unnecessarily. This community approach connects the people around the senior and strengthens the senior’s sense of safety.
Dobrý sused: against isolation, for support
The service aims not to be just a button for emergencies, but also a counterweight to loneliness. The Dobrý sused program means regular phone calls, conversation, encouragement, and basic advice, for example when handling matters at government offices. Clients often share joys and troubles, close bonds form, and the risk of social isolation decreases.
The support also works alongside in-home care, so the service can partially relieve caregivers. The client is always within reach and, if necessary, a quick response is possible even when the caregiver is not present. Such a model contributes to smoother processes and more efficient use of capacity without compromising safety.
