The focus of the Department of Behavioral Innovation is on the topic of user quality of state electronic services and the transformation of public administration thinking. Transformation is crucial and brings the need for structural, procedural and thinking changes of the responsible authorities and officials. With a focus on these inevitable changes, we have prepared a User Quality Services Methodology, updated the Unified Design Electronic Services Manual and created the so-called. a benchmark or evaluation of electronic services in the context of life situations from the user's perspective. The evaluation is a working tool for the continuous improvement of electronic services from the user's perspective for all responsible persons. The head of the Department of Behavioral Innovation of IPOII will present the objectification and a real view of the state's electronic services, a tool for self-evaluation, as well as concrete instructions for improvement.