During his career Martin worked as a program manager for partners in Microsoft CR and CEE and as a consultant for CX technologies in Oracle. He studied economic analysis and IT systems in business. He currently works as a Project Manager in the Behavioral Research and Innovation (BRISK) team at the Office of the Deputy Prime Minister of the Slovak Republic for Investments and Informatization which focuses on the user-friendliness of digital technologies.
The focus of the Department of Behavioral Innovation is on the topic of user quality of state electronic services and the transformation of public administration thinking. Transformation is crucial and brings the need for structural, procedural and thinking changes of the responsible authorities and officials. With a focus on these inevitable changes, we have prepared a User Quality Services Methodology, updated the Unified Design Electronic Services Manual and created the so-called. a benchmark or evaluation of electronic services in the context of life situations from the user's perspective. The evaluation is a working tool for the continuous improvement of electronic services from the user's perspective for all responsible persons. The head of the Department of Behavioral Innovation of IPOII will present the objectification and a real view of the state's electronic services, a tool for self-evaluation, as well as concrete instructions for improvement.