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Ivan Bock

itSMF Slovensko, Slovakia

     A member of a preparatory committee of itSMF Slovensko which was established as a Slovak branch of international organization in order to become the main representative of IT Service Management (ITSM) in Slovakia. Currently, itSMF Slovensko is preparing for its 1st Annual Meeting.

He graduated from the Faculty of Electrotechnics of the Slovak Technical University in Bratislava. He worked on several vast IT projects within his employment in the companies HT Computers, s.r.o. a LOGIN, a.s. he currently works in the position of a consultant  in the company Descon, a.s. which provides counselling services in areas of information technology application and use.

  • Implementation of IT services management according to ITIL in Public Administration   |   Kongres ITAPA 2007: Living Online

    The listeners shall at particular examples of ITSM/ITIL introduction in public administration bodies acquire overview of reasons leading to starting those projects and what principled steps shall be taken within the projects from the primary analysis through implementation up to continual improvement of processes. The presentation is aimed at causing listeners to understand what means ITSM and ITIL in order to clarify the most important benefits which the implementation of processes according to ITIL brings to the organization. At the end they will learn in which phases and in which time horizons individual objectives of project of implementation of processes according to ITSM/ITIL are fulfilled. The listeners shall learn what is the task of itSMF Slovensko in this sphere.

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