How user factors influence the use and usability of eGovernment services
The use of public electronic services by citizens in EU countries is one of the biggest challenges, despite the increasing level of maturity and quality of the services. The Internet knowledge of users and the usability of the public electronic services have a major impact on utilization and development of the services. By increasing the knowledge base of users, we will naturally increase the use of eGovernment services.
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Rudolf Rössel
Experience:
2017 – present, Senior Business Consultant, Allexis, s.r.o., Bratislava, Slovakia
2010 – present, Professor, Webster University, Vienna, Austria
2014 – present, Co-Founder, ecoletra.com LLC, DE, USA
2002 – 2015, University Teacher, City University of Seattle / Vysoká škola manažmentu, Bratislava, Slovakia
Education:
2011 – 2016, Philosophiae Doctor - Ph.D., Knowledge Management, School of Management – Vysoká škola manažmentu
1999 – 2002, Master of Business Administration - M.B.A., City University of Seattle
1995 – 1999, Bachelor of Science in Business Administration – B.S.B.A., City University of Seattle
1994 – 1995, International Program / ESL, Wabash Valley College
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