Technology, tools and processes of an IT project must correspond to the intention of the project. They must not block, restrict or slow the project down. They must improve, accelerate and make the existing processes more effective. I will emphasize the differences in technology, tools and processes upon implementation of similar projects in the state and private sector. I will present examples of limits and differences in laws applied to the private and state sector and  their impact on the execution of projects.
A project of electronic services must be based on a proof of cost-effectiveness from the beginning. I will point to the influence of attractiveness, legislation and technology on the effectiveness and return on investment. Electronic services should not be perceived only as an "automation" process of the existing hard copy processes. That way will not bring any improvement, on the contrary, application of new technology will overprice the whole execution. New technology = new processes = change of attitude and thinking of employees and users is the prerequisite for simplification of the whole system and efficiency of implementation.