Národná agentúra pre sieťové a elektronické služby has introduced updates on the slovensko.sk portal. The goal is to make handling citizens’ and businesses’ matters simpler and more consistent on any device, support proactive services, and save costs for authorities. The key lies in new central modules in production and planned enhancements to the electronic mailbox.
Why new central modules and what they will deliver
According to Lenka Mytáková from NASES, the changes focus on user simplicity regardless of whether a person uses a mobile phone, tablet, or laptop. A unified experience is also important—the citizen should have the same steps for creating a submission, signing, sending, or confirming delivery receipts, whether on slovensko.sk or on a specialized portal. The state also wants to reduce authorities’ costs by providing ready-made tools and methodologies, including support for designing electronic services. As an operating institution, NASES emphasizes stable and efficient operations, which require not only applications and administrative modules, but also prepared teams and processes.
Form Designer and Service Locator: fewer forms, more automation
The already available Form Designer is intended to help authorities merge duplicates, ask only for necessary data, and make use of integrations instead of retyping data. The new service locator, which is in development, will automatically route a submission based on case attributes—for example, by permanent or usual residence or service settings—so the citizen does not have to figure out which authority to send the application to. The tools are intended for creating entirely new services as well as optimizing existing forms, with special emphasis on the output documents sent to citizens. NASES recognizes that many agendas have so far used general forms, so it is expanding and continuously optimizing the portfolio of output templates to enable authorities to communicate electronically “tailored”.
Notifications, improvements for users, and EDESK 3.0
The central notification module currently sends messages to email and to the electronic mailbox, with the first production notifications created in cooperation with Sociálna poisťovňa. Notifications are crucial for managing life events, and the state wants to use them to improve visibility and users’ response speed.
In recent months, practical improvements have been added: an overview of unread messages right upon login, suppression of technical messages, and easier switching between entities without the need to enter the BOK code. NASES has also integrated mobile eID and is working on replacing the reader used for signing, while bringing the new features to specialized portals as well. Another major novelty will be EDESK 3.0—a fully responsive electronic mailbox that also works as a progressive web application. Thanks to a multilayer architecture, services will be available for authorities’ portals as well, integrations will be simplified, and the central message constructor will remove the need to build custom solutions at each authority.
