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Connected Communities: Best Practices for better Citizen Management

/ Keynote

Existing innovative Citizen Management projects have delivered tangible benefits in 3 key areas:
  1. Improve services to Citizens and Businesses
  2. Improve internal efficiency and optimize costs
  3. Drive economic development and regional prosperity
Connected Communities are built on two sets of new technologies:
  • wireless networks
  • common IP technology
Based on these two innovative building blocks, leading Central and Local Governments around the world established best practices in the area of Public Safety, Government and City Management, Public Mobile Agents, Intelligent Public Sector Contact Centres etc. The presentation will focus on these Best Practices from leading Nations, their benefit contribution and a trend outlook.

Andreas Heimgartner

Mr. Heimgartner  has worked in the ICT industry for the last twenty years. Before he joined Cisco as a Director to Internet Business Solution Group, he had worked for five years as a Director and Member of the Executive Committee for a leading Management Consulting Company in several industries. As a Management Consultant he worked in 20 different countries on over 50 different assignment such as: Product and market strategy for a big European industry conglomerate, product and market strategies for telecommunication service provider, Due diligence for technology assignments and M&A projects as well as program management assignments for new telecommunication service providers (launch management for a new GSM Provider). Before he joined M…
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