When it comes to term artificial intelligence, most of us would imagine talking robots, autonomous cars or digital personal assistants. Ideally, we encounter such applications in practice, but still quite rarely. In fact, the term artificial intelligence includes not only these cutting-edge applications but also a number of machine learning examples that support the automation of the processes of a company or institution, e.g. processing the citizen's application. We would like to draw attention to the aspect of realistic ambitions and the necessary preparation for the use of technologies from the artificial intelligence family, as well as the place of machine learning in process automation.