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Peter Rafaj

Senior Consultant, MIM Žilina
  • Pilot Project of Benchmarking of Municipality Offices   |   Kongres ITAPA 2006

    Project solution is addressed to municipal offices of the pilot project, Union of Slovak Towns and to M.E.S.A 10 organization.
    By solution the municipal offices get the drafted model of MsU benchmarking (system of indicators), affecting the improvement of effecient operating of the municipalities and providing of quality services to citizens.

    The project’s main aim is to elaborate a set of indicators mapping efficiency, economic efficiency and usefulness of municipal offices’ operation on a chosen sample as stimulus for comparing and following improve in their processes.
    Twelve member towns of the Slovak Union of Towns will participate in the pilot project in three size categories:
    • towns with less than 25,000 inhabitants - Holíč, Kremnica, Pezinok and Šala
    • towns with 25,000 to 50,000 inhabitants - Piešťany, Liptovský Mikuláš, Spišská Nová Ves, Zvolen
    • towns with more than 50,000 inhabitants - Košice, Prešov, Trenčín, Trnava, Martin
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