“Inclusive eGovernment” was a major feature of the 2005 EU Ministerial Declaration on eGovernment, and the Commission Communication and action plan that followed it. It focused on the use of ICT in public services to address the problems of socially excluded groups, but usually got confused with eInclusion or Accessibility. Nevertheless, the Commission ran with its work programme, working closely with a UK five-year programme dedicated to the topic. Much was learned, but the work was clearly ahead of mainstream thinking on ICT in public administration. However, while the language has changed, the mainstream is catching up. Paul Waller’s talk will trace the development of this area of work, highlighting the lessons learned, the practical achievements, and where we are today.