Introduction of electronic services in public and private sectors covers wide range of processes, but often bumps into baries of user interface or interaction. Achieving communication with user strictly via electronic channels remains greatest challenge and biggest added value for all modern electronic services. Private sector spends enormous effort on introduction of electronic services and at the same time the market demands better quality of electronic communication. Too many times these two centripetal forces fail to meet, which is one of the reasons why Slovakia is on the tail of the Europe. PosAm and mTrust companies have been working close on this topic for some time and together they have unique solution to this problem - PosAm as system integrator that orchestrates technologies of mTrust to meet the vision of valuable electronic services. The aim of the prezentation is to describe advantages of their solution and possible applications in both public and private sectors.