Our world is changing rapidly, and so is the ongoing relationship between governments and the customers it serves. Today, the demands on governments to serve citizens and businesses have never been greater. Microsoft have created complex innovative framework - Citizen Service Platform. With the input of government customers and partners worldwide, we have created the Microsoft Citizen Service Platform (CSP), a solution set that helps local, regional, and national governments solve their unique business challenges. Component-based and rapidly configurable, Microsoft CSP can support common technology and process foundations across agencies helping local governments to deliver high quality, and highly efficient, services to citizens and businesses, everywhere. The Citizen Service Platform (CSP) is Microsoft's comprehensive offering to help governments reduce cost and be more efficient and responsive to citizens. It supports governments who want to use an e-Government approach • Meet their key business challenges • Improve the effectiveness of their people and processes • Provide a set of core application capabilities • Ensure flexibility by having access to a wide range of Microsoft partner solutions • Leverage standard Microsoft-based technologies