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How is digital transformation different from computerization, as we have known it so far?

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Digitization has significantly changed entire industries - financial services, retail and wholesale, energy and telecommunications. Under the name Industry 4.0, the digitization of industry is underway. In all these sectors, there have been fundamental changes in processes, organizational structures, human resources and customer service. Why don't we see the same benefits of IT in public administration, even though the suppliers are the same companies?

We still have a circulation of documents based on the paper world. Electronic processes also copy the paper world. Decisions must be sought and substantiated. All applications must be approved, the scope of automation is zero. The data are still largely isolated. Agendas are also payable to the department, and information systems faithfully copy this fact. If everyone does the same thing, they just use a computer instead of paper, in fact too little will change.

The potential of the digital age needs to be fully exploited. It also means transforming processes in public administration and introducing separate electronic tools and procedures, independent and unrelated to paper procedures and tools. An analogy can be, for example, banks, where the same operation is performed differently at the branch and differently through internet banking, while the result for the client is the same.


Emil Fitoš

After studies and business, Emil Fitoš spent more than 20 years of his working life at Siemens and later at Atos. In 2014, he became CEO of Atos Slovakia and Czech Republic. Under his leadership, Atos was one of the leading companies on the market with a significant innovative contribution. On 21 June 2017, he was elected President of the IT Association of Slovakia and will defend the position in 2019, 2021 and 2023. He serves as an advisor to the Slovak Government and Deputy Chairman of the Slovak Government Council for the Digitization of the Public Sector and the Digital Single Market. He also influences the digitalisation of Slovakia through his involvement in the activities of the Digital Coalition and the Centre for Artificial Inte…
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