Branislav Valach is an experienced sales representative who has been with Resco since 2011. Over the past 8 years, he has been able to follow the gradual evolution of the classic understanding of CRM for merchants to its present form - as a comprehensive relationship and process management system across the company. range. He is currently in charge of the project Better Municipality - a software solution for smart cities.
The city is essentially a large company. It directly or indirectly administrates everything. The management of the city involves working with a large amount of information that needs to be fully processed. However, everything that once worked through filing cabinets, filing applications, documents and mail is inefficient and costly in today's fast and computerized times. How can municipalities upgrade their administration processes?